Support

Need help, found a bug, or want to suggest a feature? Email us at support@safecycletoronto.ca.

Common questions

Why did the app pick a longer route? SafeCycle prefers low-stress streets — bike lanes, cycle tracks, quiet residentials, and alleyways — over busy arterials, even if the arterial is shorter. You can switch between the "Safer" and "Faster" options in the route preview to compare.

Why does it tell me to "cut through alley"? Toronto's laneway network is genuinely quieter and more pleasant on a bike than parallel collector streets. The app will suggest alley shortcuts where they make the route safer.

The app is rerouting me even when I'm on the path. GPS in dense urban canyons can drift. The app waits ~4 GPS fixes off the polyline before rerouting, but a stubborn drift can still trigger one. Let us know which intersection if it's reproducible.

How do I clear my saved data? Settings → Saved places → "Clear recent destinations" or "Clear Home & Work."

Privacy

See our privacy policy for details on how location and search data are handled.

Data sources

• Map data: © OpenStreetMap contributors
• Bike-stress scoring: City of Toronto Open Data (Cycling Network)
• Basemap tiles: CARTO Voyager
• Geocoding: Photon by komoot